Boundary object efficacy: The mediating role of boundary objects on task conflict in global virtual project networks

Boundary object efficacy: The mediating role of boundary objects on task conflict in global virtual project networks. Iorio, undefined & Taylor, J. International Journal of Project Management, 32:7--17, 2014.
abstract bibtex

As project-based industries such as Architecture, Engineering and Construction globalize, workers require strategies for managing conflict in virtual project networks. Our aim in this paper is to explore the efficacy of boundary objects as tools to mediate conflict in culturally-diverse, distributed networks. Based on annotated recordings for eight networks of graduate student engineers, we demonstrate that different interactional patterns between distributed engineers and boundary objects can lead to a reduction in conflict duration. We did not observe higher levels of conflict for global compared to domestic networks, but did discover that, regardless of network diversity, networks that interacted with the boundary objects in certain ways were able to identify and resolve conflicts more quickly. Our findings have important implications for theories of conflict management and boundary object efficacy in addition to practical applications to support conflict management in global virtual project networks.

@article{iorio_boundary_2014,
	title = {Boundary object efficacy: {The} mediating role of boundary objects on task conflict in global virtual project networks},
	volume = {32},
	shorttitle = {Boundary object efficacy: {The} mediating role of boundary objects on task conflict in global virtual project networks},
	abstract = {As project-based industries such as Architecture, Engineering and Construction globalize, workers require strategies for managing conflict in
virtual project networks. Our aim in this paper is to explore the efficacy of boundary objects as tools to mediate conflict in culturally-diverse,
distributed networks. Based on annotated recordings for eight networks of graduate student engineers, we demonstrate that different interactional
patterns between distributed engineers and boundary objects can lead to a reduction in conflict duration. We did not observe higher levels of
conflict for global compared to domestic networks, but did discover that, regardless of network diversity, networks that interacted with the
boundary objects in certain ways were able to identify and resolve conflicts more quickly. Our findings have important implications for theories of
conflict management and boundary object efficacy in addition to practical applications to support conflict management in global virtual project
networks.},
	language = {English},
	journal = {International Journal of Project Management},
	author = {Iorio, {and} Taylor, J.E., J.},
	year = {2014},
	keywords = {Boundary objects, Conflict management, Culture, Global, Global projects, Global virtual project networks, Project networks, Virtual teams},
	pages = {7--17}
}

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