@article{jacob2018client,
  title={Le client myst{\`e}re: un outil au service de l’{\'e}valuation dans le secteur public?},
  author={Jacob, Steve and Schiffino, Nathalie and Biard, Benjamin},
  journal={Revue Internationale des Sciences Administratives},
  volume={84},
  number={1},
  pages={173--190},
  year={2018},
  publisher={Cairn/Softwin}
}

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