{"_id":"zPuJpFEw2kdNbWQfs","bibbaseid":"jacob-schiffino-biard-themysteryshopperatooltomeasurepublicservicedelivery-2018","author_short":["Jacob, S.","Schiffino, N.","Biard, B."],"bibdata":{"bibtype":"article","type":"article","title":"The mystery shopper: a tool to measure public service delivery?","author":[{"propositions":[],"lastnames":["Jacob"],"firstnames":["Steve"],"suffixes":[]},{"propositions":[],"lastnames":["Schiffino"],"firstnames":["Nathalie"],"suffixes":[]},{"propositions":[],"lastnames":["Biard"],"firstnames":["Benjamin"],"suffixes":[]}],"journal":"International Review of Administrative Sciences","volume":"84","number":"1","pages":"164–184","year":"2018","publisher":"SAGE Publications Sage UK: London, England","bibtex":"@article{jacob2018mystery,\n title={The mystery shopper: a tool to measure public service delivery?},\n author={Jacob, Steve and Schiffino, Nathalie and Biard, Benjamin},\n journal={International Review of Administrative Sciences},\n volume={84},\n number={1},\n pages={164--184},\n year={2018},\n publisher={SAGE Publications Sage UK: London, England}\n}\n\n","author_short":["Jacob, S.","Schiffino, N.","Biard, B."],"key":"jacob2018mystery","id":"jacob2018mystery","bibbaseid":"jacob-schiffino-biard-themysteryshopperatooltomeasurepublicservicedelivery-2018","role":"author","urls":{},"metadata":{"authorlinks":{}}},"bibtype":"article","biburl":"https://bibbase.org/network/files/EKxoBecHGXQKGpMba","dataSources":["skeNoeq6t96xiB3Ja"],"keywords":[],"search_terms":["mystery","shopper","tool","measure","public","service","delivery","jacob","schiffino","biard"],"title":"The mystery shopper: a tool to measure public service delivery?","year":2018}