M/M/1 queue analysis and case study of a call center (In Persian)

M/M/1 queue analysis and case study of a call center (In Persian). Jafari, O., Ghasvari, D., & Vafaei Jahan, M. In The 2nd International Conference on Knowledge, information and software engineering (ICKIS2015), 2015.

Paper bibtex

@inproceedings{jafari2015mm1,
  title={M/M/1 queue analysis and case study of a call center (In Persian)},
  author={Jafari, Omid and Ghasvari, Donya and Vafaei Jahan, Majid},
  booktitle={The 2nd International Conference on Knowledge, information and software engineering (ICKIS2015)},
  year={2015},
  url = {https://www.civilica.com/Paper-ICTCK02-ICTCK02_087.html}
}

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