Business Process Reengineering: Breakpoint Strategies for Market Dominance. Johansson, H., McHugh, P., Pendlebury, A., & Wheeler, W. Wiley & Sons, 1993.
bibtex   
@book{johansson,
  added-at = {2012-11-22T19:17:38.000+0100},
  author = {Johansson, H.J. and McHugh, P. and Pendlebury, A.J. and Wheeler, W.A.},
  biburl = {https://www.bibsonomy.org/bibtex/28a336689eba805eaf66eba95ab34e4bb/wvdaalst},
  interhash = {cb89f636ffaf996ca7b53beca72a80a8},
  intrahash = {8a336689eba805eaf66eba95ab34e4bb},
  keywords = {imported collection BPM},
  publisher = {Wiley \& Sons},
  timestamp = {2012-11-22T19:18:30.000+0100},
  title = {Business Process Reengineering:
            Breakpoint Strategies for Market Dominance},
  year = 1993
}

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