Human-Robot Interaction: Toward Usable Personal Service Robots. Jones, K. S. & Schmidlin, E. A. Reviews of Human Factors and Ergonomics, 7(1):100–148, September, 2011.
Human-Robot Interaction: Toward Usable Personal Service Robots [link]Paper  doi  bibtex   
@article{jonesHumanRobotInteractionUsable2011,
	title = {Human-{Robot} {Interaction}: {Toward} {Usable} {Personal} {Service} {Robots}},
	volume = {7},
	issn = {1557-234X},
	shorttitle = {Human-{Robot} {Interaction}},
	url = {http://rev.sagepub.com/lookup/doi/10.1177/1557234X11410388},
	doi = {10.1177/1557234X11410388},
	language = {en},
	number = {1},
	journal = {Reviews of Human Factors and Ergonomics},
	author = {Jones, K. S. and Schmidlin, E. A.},
	month = sep,
	year = {2011},
	pages = {100--148},
}

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