Reduction of missed appointments at an urban primary care clinic: A randomised controlled study. Junod Perron, N., Dominicé Dao, M., Kossovsky, M., P., Miserez, V., Chuard, C., Calmy, A., & Gaspoz, J., M. BMC Family Practice, 11(1):79, 12, 2010.
Reduction of missed appointments at an urban primary care clinic: A randomised controlled study [pdf]Paper  Reduction of missed appointments at an urban primary care clinic: A randomised controlled study [link]Website  abstract   bibtex   
Missed appointments are known to interfere with appropriate care and to misspend medical and administrative resources. The aim of this study was to test the effectiveness of a sequential intervention reminding patients of their upcoming appointment and to identify the profile of patients missing their appointments.

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