Evaluating Spoken Dialog Systems for Telecommunication Services. Kamm, C., Narayanan, S. S., Dutton, D., & Ritenour, R. In Proceedings of InterSpeech, volume 4, pages 2203-2206, Rhodes, Greece, September, 1997.
bibtex   
@inproceedings{proc_kamm:spokendialog:eurospeech97,
 address = {Rhodes, Greece},
 author = {Kamm, Candace and Narayanan, Shrikanth S. and Dutton, Dawn and Ritenour, Russell},
 booktitle = {Proceedings of InterSpeech},
 link = {http://sail.usc.edu/publications/files/00658969.pdf},
 month = {September},
 pages = {2203-2206},
 title = {Evaluating Spoken Dialog Systems for Telecommunication Services},
 volume = {4},
 year = {1997}
}
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