The Balanced Scorecard - Measures that Drive Performance. Kaplan, R. S & Norton, D. P Harvard Business Review, 1992.
bibtex   
@article{Kaplan1992,
	title = {The {Balanced} {Scorecard} - {Measures} that {Drive} {Performance}},
	journal = {Harvard Business Review},
	author = {Kaplan, Robert S and Norton, David P},
	year = {1992},
}

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