The Balanced Scorecard: Translating Strategy into Action. Kaplan, R. & Norton, D. Harvard Business School Press, Boston, 1996.
bibtex   
@book{kaplan_balanced_1996,
	address = {Boston},
	title = {The {Balanced} {Scorecard}: {Translating} {Strategy} into {Action}},
	publisher = {Harvard Business School Press},
	author = {Kaplan, Robert and Norton, David},
	year = {1996},
}

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