@inproceedings{Kathinmai2021designing,
  title={Designing the Complaint and Appeal Process for Computer Engineering Students of Suranaree University of Technology},
  author={Kathinmai, Pranee and Ladnongkhun, Amporn and Namsawangrungrueng, Pantipa},
  booktitle={Proceedings of the 13th National Research Conference for Academic Support Staff in Higher Education Institutions},
  pages={221--235},
  month={August 9--10,},
  year={2021},
  address={online}
}

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