Normal Accidents: Learning How To Learn About Safety. Keen, J.
Normal Accidents: Learning How To Learn About Safety [pdf]Paper  bibtex   
@article{ Keen2003,
  author = {Justin Keen},
  title = {Normal Accidents: Learning How To Learn About Safety},
  url = {http://www.cs.st-andrews.ac.uk/~ifs/Teaching/Socio-tech-systems(LSCITS)/Reading/Normal Accidents-Keen.pdf}
}
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