@article{kleijnen_effective_2014,
	title = {Effective quality management requires a systematic approach and a flexible organisational culture: a qualitative study among academic staff},
	volume = {20},
	issn = {1353-8322, 1470-1081},
	shorttitle = {Effective quality management requires a systematic approach and a flexible organisational culture},
	url = {http://www.tandfonline.com/doi/abs/10.1080/13538322.2014.889514},
	doi = {10.1080/13538322.2014.889514},
	language = {en},
	number = {1},
	urldate = {2019-12-23},
	journal = {Quality in Higher Education},
	author = {Kleijnen, Jan and Dolmans, Diana and Willems, Jos and van Hout, Hans},
	month = jan,
	year = {2014},
	keywords = {Quality culture, Quality management},
	pages = {103--126},
}

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