Effective quality management requires a systematic approach and a flexible organisational culture: a qualitative study among academic staff. Kleijnen, J., Dolmans, D., Willems, J., & van Hout, H. Quality in Higher Education, 20(1):103–126, January, 2014.
Paper doi bibtex @article{kleijnen_effective_2014,
title = {Effective quality management requires a systematic approach and a flexible organisational culture: a qualitative study among academic staff},
volume = {20},
issn = {1353-8322, 1470-1081},
shorttitle = {Effective quality management requires a systematic approach and a flexible organisational culture},
url = {http://www.tandfonline.com/doi/abs/10.1080/13538322.2014.889514},
doi = {10.1080/13538322.2014.889514},
language = {en},
number = {1},
urldate = {2019-12-23},
journal = {Quality in Higher Education},
author = {Kleijnen, Jan and Dolmans, Diana and Willems, Jos and van Hout, Hans},
month = jan,
year = {2014},
keywords = {Quality culture, Quality management},
pages = {103--126},
}
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