Analyzing Factors That Influence End-to-End Web Performance. Krishnamurthy, B. & Wills, C. E. In pages 17-32.
bibtex   
@inproceedings{ kri00,
  crossref = {www9},
  author = {Balachander Krishnamurthy and Craig E. Wills},
  title = {Analyzing Factors That Influence End-to-End Web Performance},
  pages = {17-32},
  index = {WWW, HTTP, PRO-COW},
  uri = {http://www9.org/w9cdrom/371/371.html}
}
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