Quality Dimensions in E-Commerce Software Tools: An Empirical Analysis of North American and Japanese Markets. Krishnan, M. S. and Subramanyam, R. J. Org. Computing and E. Commerce, 14(4):223-241, 2004.
Quality Dimensions in E-Commerce Software Tools: An Empirical Analysis of North American and Japanese Markets. [link]Link  Quality Dimensions in E-Commerce Software Tools: An Empirical Analysis of North American and Japanese Markets. [link]Paper  bibtex   
@article{journals/jocec/KrishnanS04,
  added-at = {2015-02-10T00:00:00.000+0100},
  author = {Krishnan, Mayuram S. and Subramanyam, Ramanath},
  biburl = {http://www.bibsonomy.org/bibtex/2c7ed5ae64423d42538d5c15b57080af6/dblp},
  ee = {http://dx.doi.org/10.1207/s15327744joce1404_1},
  interhash = {a575b988ec59c1aa9098b1dc9d939cdb},
  intrahash = {c7ed5ae64423d42538d5c15b57080af6},
  journal = {J. Org. Computing and E. Commerce},
  keywords = {dblp},
  number = 4,
  pages = {223-241},
  timestamp = {2015-06-17T22:30:02.000+0200},
  title = {Quality Dimensions in E-Commerce Software Tools: An Empirical Analysis of North American and Japanese Markets.},
  url = {http://dblp.uni-trier.de/db/journals/jocec/jocec14.html#KrishnanS04},
  volume = 14,
  year = 2004
}
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