@book{Kruk1997Mediation,
  author = {Kruk, E},
  title = {Mediation and Conflict Resolution in Social Work and Human Services},
  publisher = {Brooks Cole},
  address = {USA},
  year = {1997},
  isbn = {9780830414680},
  abstract = {This timely collection written from a social work perspective includes original chapters by leading experts in specific fields of mediation and conflict resolution. Each chapter examines a field of practice, describes the actual mediation/conflict resolution process, considers current debates and research, and provides alternatives to mediation. Gender, race, class, and cultural diversity issues are integrated throughout the text, with a separate chapter addressing mediation and multicultural reality.},
  keywords = {conflict resolution; mediation; social work; Evaluation; Management; Qualitative Research},
  language = {English}
}

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