A Speculation for the Future of Service Design in Healthcare: Looking Through the Lens of a Speculative Service Design Framework. Kueh, C., Peng, F., Ely, P., & Durrant, G. In Pfannstiel, M. A., Brehmer, N., & Rasche, C., editors, Service Design Practices for Healthcare Innovation: Paradigms, Principles, Prospects, pages 115–131. Springer International Publishing, Cham, 2022.
Paper doi abstract bibtex Service design (SD) is expanding from a discipline focussing on project-centred outcomes and developing toolkits into one that is used as a strategic and transformative driver in the public, social and health sectors. SD in healthcare continues to positively shape people’s well-being and the organizational structure that supports health services. This chapter extends design discourse on ‘Speculative Design’ towards an analysis of service design in organizational and community success. We propose a speculative service design (SSD) framework that explores SD in healthcare through SD as a way of speculating on the future of community well-being. Through this future-focus perspective, we encourage service designers to unpack the complexity of organizational and community-based problems, and to approach SD as a platform to generate discursive dialogues with people (non-users, users and stakeholders) in the provision of health services. 【摘要翻译】服务设计(SD)从专注于项目以项目为中心的成果的纪律发展,将工具包开发为公共,社会和健康部门的战略和变革性驱动因素。医疗保健中的SD继续积极塑造人们的福祉和支持卫生服务的组织结构。本章将有关“投机设计”的设计论述扩展到组织和社区成功中的服务设计分析。我们提出了一个投机服务设计(SSD)框架,该框架通过SD探索医疗保健中的SD,以推测社区福祉的未来。通过这种未来的重点观点,我们鼓励服务设计师解开组织和社区问题的复杂性,并将SD作为一个平台,以与人(非使用者,用户和利益相关者)在健康方面生成话语对话。服务。
@incollection{kueh_speculation_2022,
address = {Cham},
title = {A {Speculation} for the {Future} of {Service} {Design} in {Healthcare}: {Looking} {Through} the {Lens} of a {Speculative} {Service} {Design} {Framework}},
isbn = {978-3-030-87273-1},
shorttitle = {医疗保健服务设计未来的猜测:浏览投机服务设计框架 的镜头},
url = {https://doi.org/10.1007/978-3-030-87273-1_6},
abstract = {Service design (SD) is expanding from a discipline focussing on project-centred outcomes and developing toolkits into one that is used as a strategic and transformative driver in the public, social and health sectors. SD in healthcare continues to positively shape people’s well-being and the organizational structure that supports health services. This chapter extends design discourse on ‘Speculative Design’ towards an analysis of service design in organizational and community success. We propose a speculative service design (SSD) framework that explores SD in healthcare through SD as a way of speculating on the future of community well-being. Through this future-focus perspective, we encourage service designers to unpack the complexity of organizational and community-based problems, and to approach SD as a platform to generate discursive dialogues with people (non-users, users and stakeholders) in the provision of health services.
【摘要翻译】服务设计(SD)从专注于项目以项目为中心的成果的纪律发展,将工具包开发为公共,社会和健康部门的战略和变革性驱动因素。医疗保健中的SD继续积极塑造人们的福祉和支持卫生服务的组织结构。本章将有关“投机设计”的设计论述扩展到组织和社区成功中的服务设计分析。我们提出了一个投机服务设计(SSD)框架,该框架通过SD探索医疗保健中的SD,以推测社区福祉的未来。通过这种未来的重点观点,我们鼓励服务设计师解开组织和社区问题的复杂性,并将SD作为一个平台,以与人(非使用者,用户和利益相关者)在健康方面生成话语对话。服务。},
language = {en},
urldate = {2023-02-22},
booktitle = {Service {Design} {Practices} for {Healthcare} {Innovation}: {Paradigms}, {Principles}, {Prospects}},
publisher = {Springer International Publishing},
author = {Kueh, Christopher and Peng, Fanke and Ely, Philip and Durrant, Gareth},
editor = {Pfannstiel, Mario A. and Brehmer, Nataliia and Rasche, Christoph},
year = {2022},
doi = {10.1007/978-3-030-87273-1_6},
keywords = {/unread},
pages = {115--131},
}
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Through this future-focus perspective, we encourage service designers to unpack the complexity of organizational and community-based problems, and to approach SD as a platform to generate discursive dialogues with people (non-users, users and stakeholders) in the provision of health services. 【摘要翻译】服务设计(SD)从专注于项目以项目为中心的成果的纪律发展,将工具包开发为公共,社会和健康部门的战略和变革性驱动因素。医疗保健中的SD继续积极塑造人们的福祉和支持卫生服务的组织结构。本章将有关“投机设计”的设计论述扩展到组织和社区成功中的服务设计分析。我们提出了一个投机服务设计(SSD)框架,该框架通过SD探索医疗保健中的SD,以推测社区福祉的未来。通过这种未来的重点观点,我们鼓励服务设计师解开组织和社区问题的复杂性,并将SD作为一个平台,以与人(非使用者,用户和利益相关者)在健康方面生成话语对话。服务。","language":"en","urldate":"2023-02-22","booktitle":"Service Design Practices for Healthcare Innovation: Paradigms, Principles, Prospects","publisher":"Springer International Publishing","author":[{"propositions":[],"lastnames":["Kueh"],"firstnames":["Christopher"],"suffixes":[]},{"propositions":[],"lastnames":["Peng"],"firstnames":["Fanke"],"suffixes":[]},{"propositions":[],"lastnames":["Ely"],"firstnames":["Philip"],"suffixes":[]},{"propositions":[],"lastnames":["Durrant"],"firstnames":["Gareth"],"suffixes":[]}],"editor":[{"propositions":[],"lastnames":["Pfannstiel"],"firstnames":["Mario","A."],"suffixes":[]},{"propositions":[],"lastnames":["Brehmer"],"firstnames":["Nataliia"],"suffixes":[]},{"propositions":[],"lastnames":["Rasche"],"firstnames":["Christoph"],"suffixes":[]}],"year":"2022","doi":"10.1007/978-3-030-87273-1_6","keywords":"/unread","pages":"115–131","bibtex":"@incollection{kueh_speculation_2022,\n\taddress = {Cham},\n\ttitle = {A {Speculation} for the {Future} of {Service} {Design} in {Healthcare}: {Looking} {Through} the {Lens} of a {Speculative} {Service} {Design} {Framework}},\n\tisbn = {978-3-030-87273-1},\n\tshorttitle = {医疗保健服务设计未来的猜测:浏览投机服务设计框架 的镜头},\n\turl = {https://doi.org/10.1007/978-3-030-87273-1_6},\n\tabstract = {Service design (SD) is expanding from a discipline focussing on project-centred outcomes and developing toolkits into one that is used as a strategic and transformative driver in the public, social and health sectors. 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