@incollection{kueh_speculation_2022,
	address = {Cham},
	title = {A {Speculation} for the {Future} of {Service} {Design} in {Healthcare}: {Looking} {Through} the {Lens} of a {Speculative} {Service} {Design} {Framework}},
	isbn = {978-3-030-87273-1},
	shorttitle = {医疗保健服务设计未来的猜测：浏览投机服务设计框架 的镜头},
	url = {https://doi.org/10.1007/978-3-030-87273-1_6},
	abstract = {Service design (SD) is expanding from a discipline focussing on project-centred outcomes and developing toolkits into one that is used as a strategic and transformative driver in the public, social and health sectors. SD in healthcare continues to positively shape people’s well-being and the organizational structure that supports health services. This chapter extends design discourse on ‘Speculative Design’ towards an analysis of service design in organizational and community success. We propose a speculative service design (SSD) framework that explores SD in healthcare through SD as a way of speculating on the future of community well-being. Through this future-focus perspective, we encourage service designers to unpack the complexity of organizational and community-based problems, and to approach SD as a platform to generate discursive dialogues with people (non-users, users and stakeholders) in the provision of health services.

【摘要翻译】服务设计（SD）从专注于项目以项目为中心的成果的纪律发展，将工具包开发为公共，社会和健康部门的战略和变革性驱动因素。医疗保健中的SD继续积极塑造人们的福祉和支持卫生服务的组织结构。本章将有关“投机设计”的设计论述扩展到组织和社区成功中的服务设计分析。我们提出了一个投机服务设计（SSD）框架，该框架通过SD探索医疗保健中的SD，以推测社区福祉的未来。通过这种未来的重点观点，我们鼓励服务设计师解开组织和社区问题的复杂性，并将SD作为一个平台，以与人（非使用者，用户和利益相关者）在健康方面生成话语对话。服务。},
	language = {en},
	urldate = {2023-02-22},
	booktitle = {Service {Design} {Practices} for {Healthcare} {Innovation}: {Paradigms}, {Principles}, {Prospects}},
	publisher = {Springer International Publishing},
	author = {Kueh, Christopher and Peng, Fanke and Ely, Philip and Durrant, Gareth},
	editor = {Pfannstiel, Mario A. and Brehmer, Nataliia and Rasche, Christoph},
	year = {2022},
	doi = {10.1007/978-3-030-87273-1_6},
	keywords = {/unread},
	pages = {115--131},
}

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This chapter extends design discourse on ‘Speculative Design’ towards an analysis of service design in organizational and community success. We propose a speculative service design (SSD) framework that explores SD in healthcare through SD as a way of speculating on the future of community well-being. Through this future-focus perspective, we encourage service designers to unpack the complexity of organizational and community-based problems, and to approach SD as a platform to generate discursive dialogues with people (non-users, users and stakeholders) in the provision of health services. 【摘要翻译】服务设计（SD）从专注于项目以项目为中心的成果的纪律发展，将工具包开发为公共，社会和健康部门的战略和变革性驱动因素。医疗保健中的SD继续积极塑造人们的福祉和支持卫生服务的组织结构。本章将有关“投机设计”的设计论述扩展到组织和社区成功中的服务设计分析。我们提出了一个投机服务设计（SSD）框架，该框架通过SD探索医疗保健中的SD，以推测社区福祉的未来。通过这种未来的重点观点，我们鼓励服务设计师解开组织和社区问题的复杂性，并将SD作为一个平台，以与人（非使用者，用户和利益相关者）在健康方面生成话语对话。服务。","language":"en","urldate":"2023-02-22","booktitle":"Service Design Practices for Healthcare Innovation: Paradigms, Principles, Prospects","publisher":"Springer International Publishing","author":[{"propositions":[],"lastnames":["Kueh"],"firstnames":["Christopher"],"suffixes":[]},{"propositions":[],"lastnames":["Peng"],"firstnames":["Fanke"],"suffixes":[]},{"propositions":[],"lastnames":["Ely"],"firstnames":["Philip"],"suffixes":[]},{"propositions":[],"lastnames":["Durrant"],"firstnames":["Gareth"],"suffixes":[]}],"editor":[{"propositions":[],"lastnames":["Pfannstiel"],"firstnames":["Mario","A."],"suffixes":[]},{"propositions":[],"lastnames":["Brehmer"],"firstnames":["Nataliia"],"suffixes":[]},{"propositions":[],"lastnames":["Rasche"],"firstnames":["Christoph"],"suffixes":[]}],"year":"2022","doi":"10.1007/978-3-030-87273-1_6","keywords":"/unread","pages":"115–131","bibtex":"@incollection{kueh_speculation_2022,\n\taddress = {Cham},\n\ttitle = {A {Speculation} for the {Future} of {Service} {Design} in {Healthcare}: {Looking} {Through} the {Lens} of a {Speculative} {Service} {Design} {Framework}},\n\tisbn = {978-3-030-87273-1},\n\tshorttitle = {医疗保健服务设计未来的猜测：浏览投机服务设计框架 的镜头},\n\turl = {https://doi.org/10.1007/978-3-030-87273-1_6},\n\tabstract = {Service design (SD) is expanding from a discipline focussing on project-centred outcomes and developing toolkits into one that is used as a strategic and transformative driver in the public, social and health sectors. SD in healthcare continues to positively shape people’s well-being and the organizational structure that supports health services. This chapter extends design discourse on ‘Speculative Design’ towards an analysis of service design in organizational and community success. We propose a speculative service design (SSD) framework that explores SD in healthcare through SD as a way of speculating on the future of community well-being. Through this future-focus perspective, we encourage service designers to unpack the complexity of organizational and community-based problems, and to approach SD as a platform to generate discursive dialogues with people (non-users, users and stakeholders) in the provision of health services.\n\n【摘要翻译】服务设计（SD）从专注于项目以项目为中心的成果的纪律发展，将工具包开发为公共，社会和健康部门的战略和变革性驱动因素。医疗保健中的SD继续积极塑造人们的福祉和支持卫生服务的组织结构。本章将有关“投机设计”的设计论述扩展到组织和社区成功中的服务设计分析。我们提出了一个投机服务设计（SSD）框架，该框架通过SD探索医疗保健中的SD，以推测社区福祉的未来。通过这种未来的重点观点，我们鼓励服务设计师解开组织和社区问题的复杂性，并将SD作为一个平台，以与人（非使用者，用户和利益相关者）在健康方面生成话语对话。服务。},\n\tlanguage = {en},\n\turldate = {2023-02-22},\n\tbooktitle = {Service {Design} {Practices} for {Healthcare} {Innovation}: {Paradigms}, {Principles}, {Prospects}},\n\tpublisher = {Springer International Publishing},\n\tauthor = {Kueh, Christopher and Peng, Fanke and Ely, Philip and Durrant, Gareth},\n\teditor = {Pfannstiel, Mario A. and Brehmer, Nataliia and Rasche, Christoph},\n\tyear = {2022},\n\tdoi = {10.1007/978-3-030-87273-1_6},\n\tkeywords = {/unread},\n\tpages = {115--131},\n}\n\n","author_short":["Kueh, C.","Peng, F.","Ely, P.","Durrant, G."],"editor_short":["Pfannstiel, M. 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