@inproceedings{Kueng1998,
  crossref  = {Paul1998},
  author    = {Peter Kueng},
  title     = {{Wirkungen von Workflow--Systemen: eine empirische
              Studie}},
  booktitle = {{Integration von Mensch, Organisation und Technik:
              eine partielle Bilanz}},
  pages     = {13--24},
  year      = 1998,
}

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