Business process management: a review and evaluation. Lee, R. G & Dale, B. G doi bibtex @article{lee1998business,
title = {Business process management: a review and evaluation},
author = {Lee, Roy G and Dale, Barrie G},
date = 1998,
journaltitle = {Business Process Management Journal},
doi = {10.1108/14637159810224322}
}
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