@inproceedings{DBLP:conf/interact/LoganDMAM25,
  author       = {Jade Logan and
                  Daniele Doneddu and
                  Kevin McLafferty and
                  Muneeb Imtiaz Ahmad and
                  Nicholas Micallef},
  editor       = {Carmelo Ardito and
                  Simone Diniz Junqueira Barbosa and
                  Tayana Conte and
                  Andr{\'{e}} Freire and
                  Isabela Gasparini and
                  Philippe A. Palanque and
                  Raquel O. Prates},
  title        = {Behind Customer Satisfaction Metrics: Exploring User Perceptions of
                  Net Promoter Score {(NPS)} as a Measure of Satisfaction},
  booktitle    = {Human-Computer Interaction - {INTERACT} 2025 - 20th {IFIP} {TC} 13
                  International Conference, Belo Horizonte, Brazil, September 8-12,
                  2025, Proceedings, Part {II}},
  series       = {Lecture Notes in Computer Science},
  volume       = {16109},
  pages        = {135--156},
  publisher    = {Springer},
  year         = {2025},
  url          = {https://doi.org/10.1007/978-3-032-05002-1\_7},
  doi          = {10.1007/978-3-032-05002-1\_7},
  timestamp    = {Fri, 09 Jan 2026 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/interact/LoganDMAM25.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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