Delivering results on the ground: Improving service to citizens in Singapore. Ma, D. K. L. Asian Journal of Political Science, 8(2):137--144, 2000.
Delivering results on the ground: Improving service to citizens in Singapore [link]Paper  doi  bibtex   
@article{ma_delivering_2000,
	title = {Delivering results on the ground: {Improving} service to citizens in {Singapore}},
	volume = {8},
	issn = {0218-5377},
	shorttitle = {Delivering results on the ground},
	url = {http://www.tandfonline.com/doi/abs/10.1080/02185370008434173},
	doi = {10.1080/02185370008434173},
	number = {2},
	journal = {Asian Journal of Political Science},
	author = {Ma, David K. L.},
	year = {2000},
	pages = {137--144}
}

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