@article{machado2010quality,
  title={Quality of service in healthcare units},
  author={Machado, Jose and Abelha, Antonio and Novais, Paulo and Neves, Jose and Neves, Joao},
  journal={International Journal of Computer Aided Engineering and Technology},
  volume={2},
  number={4},
  pages={436--449},
  year={2010},
  publisher={Inderscience Publishers}
}

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