Cognitive bias in workplace investigation: Problems, perspectives and proposed solutions

Cognitive bias in workplace investigation: Problems, perspectives and proposed solutions. MacLean, C. L. Applied Ergonomics, 105:103860, November, 2022.

Paper doi abstract bibtex

Psychological research demonstrates how our perceptions and cognitions are affected by context, motivation, expectation, and experience. A mounting body of research has revealed the many sources of bias that affect the judgments of experts as they execute their work. Professionals in such fields as forensic science, intelligence analysis, criminal investigation, medical and judicial decision-making find themselves at an inflection point where past professional practices are being questioned and new approaches developed. Workplace investigation is a professional domain that is in many ways analogous to the aforementioned decision-making environments. Yet, workplace investigation is also unique, as the sources, magnitude, and direction of bias are specific to workplace environments. The workplace investigation literature does not comprehensively address the many ways that the workings of honest investigators’ minds may be biased when collecting evidence and/or rendering judgments; nor does the literature offer a set of strategies to address such happenings. The current paper is the first to offer a comprehensive overview of the important issue of cognitive bias in workplace investigation. In it I discuss the abilities and limitations of human cognition, provide a framework of sources of bias, as well as, offer suggestions for bias mitigation in the investigation process. 【摘要翻译】心理学研究表明，我们的看法和认知如何受到背景，动机，期望和经验的影响。一系列的研究揭示了许多偏见的来源，这些偏见会影响专家执行工作时的判断。法医科学，情报分析，刑事调查，医学和司法决策等领域的专业人士发现自己处在过去的专业实践和开发新方法的拐点处。工作场所调查是一个专业领域，在许多方面都类似于上述决策环境。然而，工作场所的调查也是独特的，因为偏见的来源，幅度和方向是工作场所环境的特殊性。工作场所的调查文献并未全面解决诚实调查人员在收集证据和/或提供判断时可能会偏见的多种方式；文献也没有提供一系列解决此类事件的策略。当前的论文是第一个对工作场所调查中认知偏见的重要问题进行全面概述的概述。在其中，我讨论了人类认知的能力和局限性，提供了偏见来源的框架，并为调查过程中的缓解偏见提供了建议。

@article{maclean_cognitive_2022,
	title = {Cognitive bias in workplace investigation: {Problems}, perspectives and proposed solutions},
	volume = {105},
	issn = {00036870},
	shorttitle = {工作场所调查中的认知偏见：问题，观点和提议的解决 方案},
	url = {https://linkinghub.elsevier.com/retrieve/pii/S0003687022001831},
	doi = {10.1016/j.apergo.2022.103860},
	abstract = {Psychological research demonstrates how our perceptions and cognitions are affected by context, motivation, expectation, and experience. A mounting body of research has revealed the many sources of bias that affect the judgments of experts as they execute their work. Professionals in such fields as forensic science, intelligence analysis, criminal investigation, medical and judicial decision-making find themselves at an inflection point where past professional practices are being questioned and new approaches developed. Workplace investigation is a professional domain that is in many ways analogous to the aforementioned decision-making environments. Yet, workplace investigation is also unique, as the sources, magnitude, and direction of bias are specific to workplace environments. The workplace investigation literature does not comprehensively address the many ways that the workings of honest investigators’ minds may be biased when collecting evidence and/or rendering judgments; nor does the literature offer a set of strategies to address such happenings. The current paper is the first to offer a comprehensive overview of the important issue of cognitive bias in workplace investigation. In it I discuss the abilities and limitations of human cognition, provide a framework of sources of bias, as well as, offer suggestions for bias mitigation in the investigation process.

【摘要翻译】心理学研究表明，我们的看法和认知如何受到背景，动机，期望和经验的影响。一系列的研究揭示了许多偏见的来源，这些偏见会影响专家执行工作时的判断。法医科学，情报分析，刑事调查，医学和司法决策等领域的专业人士发现自己处在过去的专业实践和开发新方法的拐点处。工作场所调查是一个专业领域，在许多方面都类似于上述决策环境。然而，工作场所的调查也是独特的，因为偏见的来源，幅度和方向是工作场所环境的特殊性。工作场所的调查文献并未全面解决诚实调查人员在收集证据和/或提供判断时可能会偏见的多种方式；文献也没有提供一系列解决此类事件的策略。当前的论文是第一个对工作场所调查中认知偏见的重要问题进行全面概述的概述。在其中，我讨论了人类认知的能力和局限性，提供了偏见来源的框架，并为调查过程中的缓解偏见提供了建议。},
	language = {en},
	urldate = {2022-10-24},
	journal = {Applied Ergonomics},
	author = {MacLean, Carla L.},
	month = nov,
	year = {2022},
	keywords = {/unread},
	pages = {103860},
}

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In it I discuss the abilities and limitations of human cognition, provide a framework of sources of bias, as well as, offer suggestions for bias mitigation in the investigation process. 【摘要翻译】心理学研究表明，我们的看法和认知如何受到背景，动机，期望和经验的影响。一系列的研究揭示了许多偏见的来源，这些偏见会影响专家执行工作时的判断。法医科学，情报分析，刑事调查，医学和司法决策等领域的专业人士发现自己处在过去的专业实践和开发新方法的拐点处。工作场所调查是一个专业领域，在许多方面都类似于上述决策环境。然而，工作场所的调查也是独特的，因为偏见的来源，幅度和方向是工作场所环境的特殊性。工作场所的调查文献并未全面解决诚实调查人员在收集证据和/或提供判断时可能会偏见的多种方式；文献也没有提供一系列解决此类事件的策略。当前的论文是第一个对工作场所调查中认知偏见的重要问题进行全面概述的概述。在其中，我讨论了人类认知的能力和局限性，提供了偏见来源的框架，并为调查过程中的缓解偏见提供了建议。","language":"en","urldate":"2022-10-24","journal":"Applied Ergonomics","author":[{"propositions":[],"lastnames":["MacLean"],"firstnames":["Carla","L."],"suffixes":[]}],"month":"November","year":"2022","keywords":"/unread","pages":"103860","bibtex":"@article{maclean_cognitive_2022,\n\ttitle = {Cognitive bias in workplace investigation: {Problems}, perspectives and proposed solutions},\n\tvolume = {105},\n\tissn = {00036870},\n\tshorttitle = {工作场所调查中的认知偏见：问题，观点和提议的解决方案},\n\turl = {https://linkinghub.elsevier.com/retrieve/pii/S0003687022001831},\n\tdoi = {10.1016/j.apergo.2022.103860},\n\tabstract = {Psychological research demonstrates how our perceptions and cognitions are affected by context, motivation, expectation, and experience. 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