@incollection{maggioliniInformationTechnologyBenefits2011,
  title = {Information Technology Benefits: A Framework Emerging Themes in Information Systems and Organization Studies},
  booktitle = {Emerging {{Themes}} in {{Information Systems}} and {{Organization Studies}}},
  author = {Maggiolini, Piercarlo},
  editor = {Carugati, Andrea and Rossignoli, Cecilia},
  date = {2011},
  pages = {281--292},
  publisher = {{Physica-Verlag HD}},
  location = {{Heidelberg}},
  doi = {10.1007/978-3-7908-2739-2\\_22},
  url = {http://mfkp.org/INRMM/article/11232873},
  abstract = {Why, since the first applications of ICT, was and still is so difficult - if not quite impossible - to evaluate the productivity of ICT? In our opinion, mainly because - before any quantification - we need a clear and systematic view of the different economic benefits of the different applications of ICT. We present here a realistic and powerful framework by considering the different benefits resulting from the applications of ICT. In this approach, a categorization of benefits is presented as a useful guide for anyone who has to decide on investments in ICT.},
  isbn = {978-3-7908-2738-5},
  keywords = {*imported-from-citeulike-INRMM,~INRMM-MiD:c-11232873,~to-add-doi-URL,information-systems,information-technology-benefits}
}

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