@conference {maloor-chai:2000:SIGDIAL,
	title = {Dynamic User Level and Utility Measurement for Adaptive Dialog in a Help-Desk System},
	booktitle = {1st SIGdial Workshop on Discourse and Dialogue},
	year = {2000},
	month = {October},
	pages = {94{\textendash}101},
	publisher = {Association for Computational Linguistics},
	organization = {Association for Computational Linguistics},
	address = {Hong Kong, China},
	doi = {10.3115/1117736.1117747},
	url = {http://www.aclweb.org/anthology/W00-1011},
	author = {Preetam Maloor and Chai, Joyce}
}

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