Dynamic User Level and Utility Measurement for Adaptive Dialog in a Help-Desk System. Maloor, P. & Chai, J. October 2000. Paper doi bibtex @conference {maloor-chai:2000:SIGDIAL,
title = {Dynamic User Level and Utility Measurement for Adaptive Dialog in a Help-Desk System},
booktitle = {1st SIGdial Workshop on Discourse and Dialogue},
year = {2000},
month = {October},
pages = {94{\textendash}101},
publisher = {Association for Computational Linguistics},
organization = {Association for Computational Linguistics},
address = {Hong Kong, China},
doi = {10.3115/1117736.1117747},
url = {http://www.aclweb.org/anthology/W00-1011},
author = {Preetam Maloor and Chai, Joyce}
}
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