@article{Markus2002,
	title = {Characterizing the {Virtual} {Community}},
	url = {http://web.archive.org/web/20030721022311/http://www.sapdesignguild.org/editions/edition5/print_communities.html},
	journal = {SAP Design Guild},
	author = {Markus, Ursula},
	year = {2002},
	pages = {5},
}

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