From Requirements to Services: Group Communication Support for Distributed Multimedia Systems. Mauthe, A., Hutchison, D., Coulson, G., & Namuye, S. In pages 266-279.
bibtex   
@inproceedings{ mau94,
  crossref = {iwaca94},
  title = {From Requirements to Services: Group Communication Support for Distributed Multimedia Systems},
  author = {Andreas Mauthe and David Hutchison and Geoff Coulson and Silvester Namuye},
  pages = {266-279},
  index = {GCommS, group management, group communcations}
}

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