The repair of speech act misunderstandings by abductive inference. McRoy, S. & Hirst, G. Computational linguistics, 21(4):435–478, December, 1995.
abstract   bibtex   

During a conversation, agents can easily come to have different beliefs about the meaning or discourse role of some utterance. Participants normally rely on their expectations to determine whether the conversation is proceeding smoothly: if nothing unusual is detected, then understanding is presumed to occur. Conversely, when an agent says something that is inconsistent with another's expectations, then the other agent may change her interpretation of an earlier turn and direct her response to the reinterpretation, accomplishing what is known as a fourth-turn repair.

Here we describe an abductive account of the interpretation of speech acts and the repair of speech act misunderstandings. Our discussion considers the kinds of information that participants use to interpret an utterance, even if it is inconsistent with their beliefs. It also considers the information used to design repairs. We describe a mapping between the utterance-level forms (semantics) and discourse-level acts (pragmatics), and a relation between the discourse acts and the beliefs and intentions that they express. We specify for each discourse act, the acts that might be expected, if the hearer has understood the speaker correctly. We also describe our account of belief and intention, distinguishing the beliefs agents actually have from the ones they act as if they have when they perform a discourse act. To support repair, we model how misunderstandings can lead to unexpected actions and utterances and describe the processes of interpretation and repair. To illustrate the approach, we show how it accounts for an example repair.

@Article{	  mcroy1,
  author	= {Susan McRoy and Graeme Hirst},
  title		= {The repair of speech act misunderstandings by abductive
		  inference},
  journal	= {Computational linguistics},
  volume	= {21},
  number	= {4},
  month		= {December},
  year		= {1995},
  pages		= {435--478},
  abstract	= {<P>During a conversation, agents can easily come to have
		  different beliefs about the meaning or discourse role of
		  some utterance. Participants normally rely on their
		  expectations to determine whether the conversation is
		  proceeding smoothly: if nothing unusual is detected, then
		  understanding is presumed to occur. Conversely, when an
		  agent says something that is inconsistent with another's
		  expectations, then the other agent may change her
		  interpretation of an earlier turn and direct her response
		  to the reinterpretation, accomplishing what is known as a
		  <I>fourth-turn</I> repair.</p> <P>Here we describe an
		  abductive account of the interpretation of speech acts and
		  the repair of speech act misunderstandings. Our discussion
		  considers the kinds of information that participants use to
		  interpret an utterance, even if it is inconsistent with
		  their beliefs. It also considers the information used to
		  design repairs. We describe a mapping between the
		  utterance-level forms (semantics) and discourse-level acts
		  (pragmatics), and a relation between the discourse acts and
		  the beliefs and intentions that they express. We specify
		  for each discourse act, the acts that might be expected, if
		  the hearer has understood the speaker correctly. We also
		  describe our account of belief and intention,
		  distinguishing the beliefs agents actually have from the
		  ones they act as if they have when they perform a discourse
		  act. To support repair, we model how misunderstandings can
		  lead to unexpected actions and utterances and describe the
		  processes of interpretation and repair. To illustrate the
		  approach, we show how it accounts for an example
		  repair.</p>},
  download	= {http://ftp.cs.toronto.edu/pub/gh/McRoy+Hirst-95.pdf}
}

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