{"_id":"boq39mz7TA6erQKNa","bibbaseid":"medinamerodio-depablosheredero-jimenez-sanz-robinaramrez-jimnez-aframeworktosupporttheprocessofmeasurementofcustomerssatisfactionaccordingtoiso9001-2020","authorIDs":[],"author_short":["Medina-Merodio, J.","de Pablos Heredero, C.","Jimenez, L.","Sanz, L. F.","Robina-Ramírez, R.","Jiménez, J. A."],"bibdata":{"bibtype":"article","type":"article","author":[{"firstnames":["José-Amelio"],"propositions":[],"lastnames":["Medina-Merodio"],"suffixes":[]},{"firstnames":["Carmen"],"propositions":["de"],"lastnames":["Pablos","Heredero"],"suffixes":[]},{"firstnames":["Lourdes"],"propositions":[],"lastnames":["Jimenez"],"suffixes":[]},{"firstnames":["Luis","Fernández"],"propositions":[],"lastnames":["Sanz"],"suffixes":[]},{"firstnames":["Rafael"],"propositions":[],"lastnames":["Robina-Ramírez"],"suffixes":[]},{"firstnames":["José","Andrés"],"propositions":[],"lastnames":["Jiménez"],"suffixes":[]}],"title":"A Framework to Support the Process of Measurement of Customer's Satisfaction According to ISO 9001","journal":"IEEE Access","volume":"8","pages":"102554–102569","year":"2020","url":"https://doi.org/10.1109/ACCESS.2020.2998434","doi":"10.1109/ACCESS.2020.2998434","timestamp":"Tue, 30 Jun 2020 01:00:00 +0200","biburl":"https://dblp.org/rec/journals/access/Medina-MerodioH20.bib","bibsource":"dblp computer science bibliography, https://dblp.org","bibtex":"@article{DBLP:journals/access/Medina-MerodioH20,\n author = {Jos{\\'{e}}{-}Amelio Medina{-}Merodio and\n Carmen de Pablos Heredero and\n Lourdes Jimenez and\n Luis Fern{\\'{a}}ndez Sanz and\n Rafael Robina{-}Ram{\\'{\\i}}rez and\n Jos{\\'{e}} Andr{\\'{e}}s Jim{\\'{e}}nez},\n title = {A Framework to Support the Process of Measurement of Customer's Satisfaction\n According to {ISO} 9001},\n journal = {{IEEE} Access},\n volume = {8},\n pages = {102554--102569},\n year = {2020},\n url = {https://doi.org/10.1109/ACCESS.2020.2998434},\n doi = {10.1109/ACCESS.2020.2998434},\n timestamp = {Tue, 30 Jun 2020 01:00:00 +0200},\n biburl = {https://dblp.org/rec/journals/access/Medina-MerodioH20.bib},\n bibsource = {dblp computer science bibliography, https://dblp.org}\n}\n\n","author_short":["Medina-Merodio, J.","de Pablos Heredero, C.","Jimenez, L.","Sanz, L. F.","Robina-Ramírez, R.","Jiménez, J. A."],"key":"DBLP:journals/access/Medina-MerodioH20","id":"DBLP:journals/access/Medina-MerodioH20","bibbaseid":"medinamerodio-depablosheredero-jimenez-sanz-robinaramrez-jimnez-aframeworktosupporttheprocessofmeasurementofcustomerssatisfactionaccordingtoiso9001-2020","role":"author","urls":{"Paper":"https://doi.org/10.1109/ACCESS.2020.2998434"},"downloads":0},"bibtype":"article","biburl":"https://dblp.org/search/publ/api?format=bib&h=1000&q=author:José_R._Álvarez:|author:Margarita_Bachiller:|author:Margarita_Bachiller_Mayoral:|author:Enrique_J._Carmona:|author:José_Manuel_Cuadra_Troncoso:|author:José_Luis_Fernández-Vindel:|author:Carolina_Mañoso:|author:Rafael_Martínez-Tomás:|author:Félix_de_la_Paz:|author:Angel_Pérez_de_Madrid:|author:Mariano_Rincón:|author:Miguel_Romero_0003:|author:Miguel_Romero_Hortelano:","creationDate":"2020-09-24T15:30:19.453Z","downloads":0,"keywords":[],"search_terms":["framework","support","process","measurement","customer","satisfaction","according","iso","9001","medina-merodio","de pablos heredero","jimenez","sanz","robina-ramírez","jiménez"],"title":"A Framework to Support the Process of Measurement of Customer's Satisfaction According to ISO 9001","year":2020,"dataSources":["jY3Qd7SvX7QP2zSXh"]}