@article{Mendling.2007,
	title        = {What makes process models understandable?},
	author       = {{Mendling}, Jan and {Reijers}, H. A. and {Cardoso}, J.},
	pages        = {48--63},
	date         = 2007,
	journaltitle = {Proceedings of the 5th International Conference on Business Process Management (BPM)},
	doi = {10.1007/978-3-540-75183-0_4}
}

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