@article{Mendling.2008,
	title        = {Influence Factors of Understanding Business Process Models},
	author       = {Mendling, Jan and Strembeck, Mark},
	volume       = 7,
	pages        = {142--153},
	doi          = {10.1007/978-3-540-79396-0_13},
	date         = {2008},
	journaltitle = {Business Information Systems. BIS 2008. Lecture Notes in Business Information Processing}
}

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