Factors of process model comprehension—Findings from a series of experiments. Mendling, J., Strembeck, M., & Recker, J. 53(1):195–206.
doi  bibtex   
@article{Mendling.2012,
	title        = {Factors of process model comprehension---Findings from a series of experiments},
	author       = {Mendling, Jan and Strembeck, Mark and Recker, Jan},
	volume       = 53,
	number       = 1,
	pages        = {195--206},
	doi          = {10.1016/j.dss.2011.12.013},
	issn         = {01679236},
	date         = 2012,
	journaltitle = {Decision Support Systems}
}

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