Emotion-led modelling for people-oriented requirements engineering: The case study of emergency systems. Miller, T.; Pedell, S.; Lopez-Lorca, A. A; Mendoza, A.; Sterling, L.; and Keirnan, A. Journal of Systems and Software, 105:54-71, Elsevier, 2015.
Emotion-led modelling for people-oriented requirements engineering: The case study of emergency systems [pdf]Paper  bibtex   
@article{miller2015emotion,
  title={Emotion-led modelling for people-oriented requirements engineering: The case study of emergency systems},
  author={Miller, Tim and Pedell, Sonja and Lopez-Lorca, Antonio A and Mendoza, Antonette and Sterling, Leon and Keirnan, Alen},
  journal={Journal of Systems and Software},
  volume={105},
  pages={54-71},
  year={2015},
  publisher={Elsevier},
  url={http://people.eng.unimelb.edu.au/tmiller/pubs/emotional-goals.pdf},
  core={A},
}
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