Experiences From an Experience Management Project. Minor, M. & Altmeyer, B. In Proc. CSuP-2004, pages 496–504, Caputh, Germany, 2004.
bibtex   
@inproceedings{minor_experiences_2004,
	address = {Caputh, Germany},
	title = {Experiences {From} an {Experience} {Management} {Project}},
	booktitle = {Proc. {CSuP}-2004},
	author = {Minor, Mirjam and Altmeyer, Benjamin},
	editor = {al., Gabriela Lindemann et},
	year = {2004},
	pages = {496--504},
}

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