Experience Management with Automatic Case Acquisition and Cross-Linking. Minor, M. & Bell, C. In Proc. LWA-2004, Berlin, 2004.
bibtex   
@inproceedings{minor_experience_2004,
	address = {Berlin},
	title = {Experience {Management} with {Automatic} {Case} {Acquisition} and {Cross}-{Linking}},
	booktitle = {Proc. {LWA}-2004},
	author = {Minor, Mirjam and Bell, Christina},
	editor = {al., Andreas Abecker et},
	year = {2004},
}

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