Design Thinking in Policymaking Processes: Opportunities and Challenges. Mintrom, M. & Luetjens, J. Australian Journal of Public Administration, July, 2016.
Design Thinking in Policymaking Processes: Opportunities and Challenges [link]Paper  doi  abstract   bibtex   
Design thinking has the potential to improve problem definition and mechanism design in policymaking processes. By promoting greater understanding of how citizens experience government services, design thinking can support public managers who desire to enhance public value. In Australia, as elsewhere, design thinking currently remains separated from mainstream policymaking efforts. This article clarifies the essence of design thinking and its applicability to policy development. Five design thinking strategies are discussed, all of which have lengthy histories as social science methodologies. They are (1) environmental scanning, (2) participant observation, (3) open-to-learning conversations, (4) mapping, and (5) sensemaking. Recent examples from Australia and New Zealand are used to illustrate how these strategies have been incorporated into policymaking efforts. The article concludes by considering how design thinking might be more broadly applied in policymaking, and the training and resourcing requirements that would entail.
@article{mintrom_design_2016,
	title = {Design {Thinking} in {Policymaking} {Processes}: {Opportunities} and {Challenges}},
	copyright = {© 2016 Institute of Public Administration Australia},
	issn = {1467-8500},
	shorttitle = {Design {Thinking} in {Policymaking} {Processes}},
	url = {http://onlinelibrary.wiley.com/doi/10.1111/1467-8500.12211/abstract},
	doi = {10.1111/1467-8500.12211},
	abstract = {Design thinking has the potential to improve problem definition and mechanism design in policymaking processes. By promoting greater understanding of how citizens experience government services, design thinking can support public managers who desire to enhance public value. In Australia, as elsewhere, design thinking currently remains separated from mainstream policymaking efforts. This article clarifies the essence of design thinking and its applicability to policy development. Five design thinking strategies are discussed, all of which have lengthy histories as social science methodologies. They are (1) environmental scanning, (2) participant observation, (3) open-to-learning conversations, (4) mapping, and (5) sensemaking. Recent examples from Australia and New Zealand are used to illustrate how these strategies have been incorporated into policymaking efforts. The article concludes by considering how design thinking might be more broadly applied in policymaking, and the training and resourcing requirements that would entail.},
	language = {en},
	urldate = {2016-07-26},
	journal = {Australian Journal of Public Administration},
	author = {Mintrom, Michael and Luetjens, Joannah},
	month = jul,
	year = {2016},
	keywords = {Design Thinking, Policy analysis, policymaking, problem definition, Stakeholder engagement},
	pages = {n/a--n/a},
	file = {Mintrom_et_al-2016-Australian_Journal_of_Public_Administration.pdf:files/56133/Mintrom_et_al-2016-Australian_Journal_of_Public_Administration.pdf:application/pdf;Snapshot:files/56132/abstract.html:text/html}
}
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