@article{journals/isr/MithasKF16, added-at = {2016-04-11T00:00:00.000+0200}, author = {Mithas, Sunil and Krishnan, Mayuram S. and Fornell, Claes}, biburl = {http://www.bibsonomy.org/bibtex/25716097e608240e59be33f927772b748/dblp}, ee = {http://dx.doi.org/10.1287/isre.2015.0609}, interhash = {1fcbe1a1e6ca40fbf9dfe52ca1d7de18}, intrahash = {5716097e608240e59be33f927772b748}, journal = {Information Systems Research}, keywords = {dblp}, number = 1, pages = {166-181}, timestamp = {2016-04-12T11:36:18.000+0200}, title = {Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence.}, url = {http://dblp.uni-trier.de/db/journals/isr/isr27.html#MithasKF16}, volume = 27, year = 2016 }