Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence. Mithas, S., Krishnan, M. S., & Fornell, C. Information Systems Research, 27(1):166-181, 2016.
Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence. [link]Link  Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence. [link]Paper  bibtex   
@article{journals/isr/MithasKF16,
  added-at = {2016-04-11T00:00:00.000+0200},
  author = {Mithas, Sunil and Krishnan, Mayuram S. and Fornell, Claes},
  biburl = {http://www.bibsonomy.org/bibtex/25716097e608240e59be33f927772b748/dblp},
  ee = {http://dx.doi.org/10.1287/isre.2015.0609},
  interhash = {1fcbe1a1e6ca40fbf9dfe52ca1d7de18},
  intrahash = {5716097e608240e59be33f927772b748},
  journal = {Information Systems Research},
  keywords = {dblp},
  number = 1,
  pages = {166-181},
  timestamp = {2016-04-12T11:36:18.000+0200},
  title = {Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence.},
  url = {http://dblp.uni-trier.de/db/journals/isr/isr27.html#MithasKF16},
  volume = 27,
  year = 2016
}
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