@article{moreira2023overview,
  title={An overview of omnichannel interaction in health care services},
  author={Moreira, Ailton and Alves, Carlos and Machado, Jos{\'e} and Santos, Manuel Filipe},
  journal={Mayo Clinic Proceedings: Digital Health},
  volume={1},
  number={2},
  pages={77--93},
  year={2023},
  publisher={Elsevier}
}

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