Paper  bibtex   

@inProceedings{
 title = {Measuring customer satisfaction levels},
 type = {inProceedings},
 year = {2015},
 id = {da5fbd1f-2252-36fa-b979-74160eebadc8},
 created = {2015-12-21T18:41:42.000Z},
 file_attached = {true},
 profile_id = {0d935133-82ac-3c9d-bf1e-a017463d563c},
 last_modified = {2017-03-14T07:57:28.374Z},
 read = {false},
 starred = {false},
 authored = {true},
 confirmed = {false},
 hidden = {false},
 private_publication = {false},
 bibtype = {inProceedings},
 author = {Muloongo, Keith. and Tshuma, Ndumiso. and Dass, Sara. and Rakosa, Jabu. and Simango, Adonia.}
}