@inproceedings{namsawangrungrueng2021kathinmai,
  title={Kathinmai, P., Ladnongkhun, A., and Namsawangrungrueng, P. (2021), “Designing the Complaint and Appeal Process for Computer Engineering Students of Suranaree University of Technology”, Proceedings of the 13th National Research Conference for Academ},
  author={Namsawangrungrueng, P.},
  booktitle={The 13th National Research Conference for Academic Support Staff in Higher Education Institutions, 9-10 August 2021, online.},
  pages={221--235},
  year={2021}
}

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