{"_id":"8CRyBFz5gTrwxzXZy","bibbaseid":"narayanan-subramaniam-stern-hollister-lin-therelationshipbetweenqualitativeandquantitativeserviceperformancemeasuresresultsfromuniversalvoicelinetrial-1997","downloads":0,"creationDate":"2017-04-07T02:09:28.404Z","title":"The relationship between qualitative and quantitative service performance measures: Results from universal voiceline trial","author_short":["Narayanan, S. S.","Subramaniam, M.","Stern, B.","Hollister, B.","Lin, C."],"year":1997,"bibtype":"inproceedings","biburl":"https://bibbase.org/f/nWhKb4SffvhfreEmj/shri-isi-edu.bib","bibdata":{"bibtype":"inproceedings","type":"inproceedings","address":"Middletown, NJ","author":[{"propositions":[],"lastnames":["Narayanan"],"firstnames":["Shrikanth","S."],"suffixes":[]},{"propositions":[],"lastnames":["Subramaniam"],"firstnames":["M."],"suffixes":[]},{"propositions":[],"lastnames":["Stern"],"firstnames":["B."],"suffixes":[]},{"propositions":[],"lastnames":["Hollister"],"firstnames":["B."],"suffixes":[]},{"propositions":[],"lastnames":["Lin"],"firstnames":["Chih-mei"],"suffixes":[]}],"bib2html_rescat":"span","booktitle":"Proceedings of the Service Infrastructure Performance Symposium","month":"Nov","pages":"162-169","title":"The relationship between qualitative and quantitative service performance measures: Results from universal voiceline trial","year":"1997","bibtex":"@inproceedings{proc_narayanan:serviceperformance:sips97,\n address = {Middletown, NJ},\n author = {Narayanan, Shrikanth S. and Subramaniam, M. and Stern, B. and Hollister, B. and Lin, Chih-mei},\n bib2html_rescat = {span},\n booktitle = {Proceedings of the Service Infrastructure Performance Symposium},\n month = {Nov},\n pages = {162-169},\n title = {The relationship between qualitative and quantitative service performance measures: Results from universal voiceline trial},\n year = {1997}\n}\n\n","author_short":["Narayanan, S. S.","Subramaniam, M.","Stern, B.","Hollister, B.","Lin, C."],"bibbaseid":"narayanan-subramaniam-stern-hollister-lin-therelationshipbetweenqualitativeandquantitativeserviceperformancemeasuresresultsfromuniversalvoicelinetrial-1997","role":"author","urls":{},"metadata":{"authorlinks":{}}},"search_terms":["relationship","between","qualitative","quantitative","service","performance","measures","results","universal","voiceline","trial","narayanan","subramaniam","stern","hollister","lin"],"keywords":[],"authorIDs":[],"dataSources":["zCoW8NCDfFAcyLCTb","P3nQrSLkFzGGSmKJQ","Reikhy6EiDXFTcuR9"]}