@incollection{neto2019applied,
  title={Applied business intelligence in surgery waiting lists management},
  author={Neto, Cristiana and Dias, In{\^e}s and Santos, Maria and Peixoto, Hugo and Machado, Jos{\'e}},
  booktitle={Healthcare Policy and Reform: Concepts, Methodologies, Tools, and Applications},
  pages={1580--1594},
  year={2019},
  publisher={IGI global}
}

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