A Survey on Chatbot Implementation in Customer Service Industry through Deep Neural Networks. Nuruzzaman, M. & Hussain, O. K. In 2018 IEEE 15th International Conference on e-Business Engineering (ICEBE), pages 54–61, October, 2018. IEEE.
A Survey on Chatbot Implementation in Customer Service Industry through Deep Neural Networks [link]Paper  doi  bibtex   
@inproceedings{nuruzzaman_survey_2018,
	title = {A {Survey} on {Chatbot} {Implementation} in {Customer} {Service} {Industry} through {Deep} {Neural} {Networks}},
	isbn = {978-1-5386-7992-0},
	url = {https://ieeexplore.ieee.org/document/8592630/},
	doi = {10.1109/ICEBE.2018.00019},
	booktitle = {2018 {IEEE} 15th {International} {Conference} on e-{Business} {Engineering} ({ICEBE})},
	publisher = {IEEE},
	author = {Nuruzzaman, Mohammad and Hussain, Omar Khadeer},
	month = oct,
	year = {2018},
	pages = {54--61},
}

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