Engagement as process in human-computer interactions. O'Brien, H. L. & Toms, E. G. Proceedings of the American Society for Information Science and Technology, 42(1):n/a--n/a, January, 2005. 00005![Engagement as process in human-computer interactions [link]](https://bibbase.org/img/filetypes/link.svg "link")
Paper doi abstract bibtex Recently there has been an increased emphasis on holistic user experiences in human-computer interactions. Interface design is moving beyond usability, aiming to be aesthetically pleasing, emotionally appealing, and engaging. The term engagement is frequently mentioned in the literature as a goal of interface design, yet the construct remains abstract and ill-defined. The well-established frameworks of Flow Theory, Play Theory, and Aesthetic Theory provide a foundation in which to ground engagement and to begin to explore the attributes that must be present in engaging design. We conceptualize engagement as a process rather than a single instance. Our proposed model views engaging interactions as being comprised of three distinct stages: the user must become engaged, sustain the engagement, and eventually disengage from the system. Establishing a solid framework for engagement will enable us to operationally define the term and to develop techniques and instruments for measuring it. Without a rich, theoretical understanding of what constitutes engaging interactions between users and computer interfaces, we cannot ensure that design practices are truly engaging; user's experience with computer-mediated environments must involve the user cognitively, behaviorally, and affectively.
@article{obrien_engagement_2005,
title = {Engagement as process in human-computer interactions},
volume = {42},
issn = {1550-8390},
url = {http://onlinelibrary.wiley.com/doi/10.1002/meet.14504201233/abstract},
doi = {10.1002/meet.14504201233},
abstract = {Recently there has been an increased emphasis on holistic user experiences in human-computer interactions. Interface design is moving beyond usability, aiming to be aesthetically pleasing, emotionally appealing, and engaging. The term engagement is frequently mentioned in the literature as a goal of interface design, yet the construct remains abstract and ill-defined. The well-established frameworks of Flow Theory, Play Theory, and Aesthetic Theory provide a foundation in which to ground engagement and to begin to explore the attributes that must be present in engaging design. We conceptualize engagement as a process rather than a single instance. Our proposed model views engaging interactions as being comprised of three distinct stages: the user must become engaged, sustain the engagement, and eventually disengage from the system. Establishing a solid framework for engagement will enable us to operationally define the term and to develop techniques and instruments for measuring it. Without a rich, theoretical understanding of what constitutes engaging interactions between users and computer interfaces, we cannot ensure that design practices are truly engaging; user's experience with computer-mediated environments must involve the user cognitively, behaviorally, and affectively.},
language = {en},
number = {1},
urldate = {2017-10-29TZ},
journal = {Proceedings of the American Society for Information Science and Technology},
author = {O'Brien, Heather L. and Toms, Elaine G.},
month = jan,
year = {2005},
note = {00005},
keywords = {engagement, human computer interaction, information architecture, interactive systems, interfaces},
pages = {n/a--n/a}
}
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