Critical Success Factors in Software Process Improvement: A Systematic Review. Oré, S. B., Calvo-Manzano, J. A., & Gilabert, T. S. F. In Picahaco, A. M., Mesquida, A. L., Rout, T., O'Connor, R. V., & Dorling, A., editors, Software Process Improvement and Capability Determination - 12th International Conference, SPICE 2012, Palma, Spain, May 29-31, 2012. Proceedings, volume 290, of Communications in Computer and Information Science, pages 1–12, 2012. Springer.
Critical Success Factors in Software Process Improvement: A Systematic Review [link]Paper  doi  bibtex   
@inproceedings{DBLP:conf/spice/BayonaCG12,
  author    = {Sussy Bayona Or{\'{e}} and
               Jos{\'{e}} Antonio Calvo{-}Manzano and
               Tom{\'{a}}s San Feliu Gilabert},
  editor    = {Ant{\`{o}}nia Mas Picahaco and
               Antoni Llu{\'{\i}}s Mesquida and
               Terry Rout and
               Rory V. O'Connor and
               Alec Dorling},
  title     = {Critical Success Factors in Software Process Improvement: {A} Systematic
               Review},
  booktitle = {Software Process Improvement and Capability Determination - 12th International
               Conference, {SPICE} 2012, Palma, Spain, May 29-31, 2012. Proceedings},
  series    = {Communications in Computer and Information Science},
  volume    = {290},
  pages     = {1--12},
  publisher = {Springer},
  year      = {2012},
  url       = {https://doi.org/10.1007/978-3-642-30439-2\_1},
  doi       = {10.1007/978-3-642-30439-2\_1},
  timestamp = {Thu, 15 Jun 2017 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/conf/spice/BayonaCG12.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}

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