Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models. Paek, T. & Horvitz, E. May 2 - May 7 2004. bibtex @conference {paek-horvitz:2004:HLTNAACL,
title = {Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models},
booktitle = {HLT-NAACL 2004: Main Proceedings},
year = {2004},
month = {May 2 - May 7},
pages = {41{\textendash}48},
publisher = {Association for Computational Linguistics},
organization = {Association for Computational Linguistics},
address = {Boston, Massachusetts, USA},
author = {Paek, Tim and Horvitz, Eric},
editor = {Susan Dumais, Daniel Marcu and Salim Roukos}
}
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