@conference {paek-horvitz:2004:HLTNAACL,
	title = {Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models},
	booktitle = {HLT-NAACL 2004: Main Proceedings},
	year = {2004},
	month = {May 2 - May 7},
	pages = {41{\textendash}48},
	publisher = {Association for Computational Linguistics},
	organization = {Association for Computational Linguistics},
	address = {Boston, Massachusetts, USA},
	author = {Paek, Tim and Horvitz, Eric},
	editor = {Susan Dumais, Daniel Marcu and Salim Roukos}
}

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