Citizens Versus the New Public Manager: The Problem of Mutual Empowerment. Peters, B. G. and Pierre, J. Administration and Society, 32(1):9--28, 2000.
bibtex   
@article{peters_citizens_2000,
	title = {Citizens {Versus} the {New} {Public} {Manager}: {The} {Problem} of {Mutual} {Empowerment}},
	volume = {32},
	number = {1},
	journal = {Administration and Society},
	author = {Peters, B. G. and Pierre, J.},
	year = {2000},
	pages = {9--28}
}
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