The sensemaking process and leverage points for analyst technology as identified through cognitive task analysis. Pirolli, P. & Card, S. In Proceedings of international conference on intelligence analysis, volume 5, pages 2–4, 2005. McLean, VA, USA.
bibtex   
@inproceedings{pirolli2005sensemaking,
  title={The sensemaking process and leverage points for analyst technology as identified through cognitive task analysis},
  author={Pirolli, Peter and Card, Stuart},
  booktitle={Proceedings of international conference on intelligence analysis},
  volume={5},
  pages={2--4},
  year={2005},
  organization={McLean, VA, USA}
}

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