@article{Porter2004b,
	title = {Raising response rates: {What} works?},
	volume = {2004},
	issn = {0271-0579},
	url = {http://doi.wiley.com/10.1002/ir.97},
	doi = {10.1002/ir.97},
	number = {121},
	urldate = {2017-09-11},
	journal = {New Directions for Institutional Research},
	author = {Porter, Stephen R.},
	month = jan,
	year = {2004},
	note = {Publisher: Wiley Subscription Services, Inc., A Wiley Company},
	pages = {5--21},
}

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