Etiquette Online: From Nice to Necessary. Preece, J. J. Communications of the ACM, 47(4):56-61, April, 2004. doi bibtex @article{ pre04,
author = {Jennifer J. Preece},
title = {Etiquette Online: From Nice to Necessary},
journal = {Communications of the ACM},
year = {2004},
month = {April},
volume = {47},
number = {4},
pages = {56-61},
doi = {10.1145/975817.975845}
}
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